Help & Support
Need a hand? Our support team is here to help with orders, payments, your account, and selling on Pastel. The fastest way to reach us is by email and we typically reply within 1–2 business days.
Contact our support team
[email protected]Please include your order number (if any) and the email associated with your Pastel account so we can help you faster.
What we can help with
- Orders & shipping — order status, tracking, delivery issues, and cancellations.
- Payments & refunds — charges, payment methods (including Apple Pay and Google Pay), and refund requests.
- Your account — sign-in help, profile updates, and notification preferences.
- Selling on Pastel — listings, payouts, and shop settings.
Payments & refunds
Payments on Pastel are processed securely through Stripe. If a payment fails or you were charged incorrectly, email us at [email protected] and we'll investigate. Refunds, where applicable, are returned to your original payment method.
More resources
About Pastel
Pastel is a marketplace for antiques and one-of-a-kind finds.
Delaware, USA · For support, email [email protected].