🛍️ About Pastel

What is Pastel?

Pastel is an online marketplace for antique and vintage items, connecting collectors, designers, and enthusiasts with trusted sellers across the US. From rare decorations and fine art to collectibles and curiosities, every piece on Pastel is chosen for its character and history.

What makes Pastel different from platforms like Etsy, eBay, or 1stDibs?

Pastel is a focused marketplace built around storytelling, trust, and transparency with 1 click listing feature and story based product posting. Unlike mass platforms, we don’t list reproductions. Sellers on Pastel have dedicated storefronts and drive their own traffic. Buyers enjoy curated discovery without the noise of unrelated products.

🧾 Buying on Pastel

Are the items sold on Pastel genuine antiques or vintage?

Yes. All items must be at least 20 years old to qualify as vintage, or 100+ years old to be considered antique. Sellers are required to provide accurate details, including era, materials, and origin. While we don’t offer authentication yet, our team manually reviews listings to ensure they meet our quality and honesty standards.

How can I verify the history or authenticity of an item?

Many sellers provide provenance or historical context in their listings. If you need more details, you can message the seller directly. For rare or high-value items, we recommend seeking independent authentication from a qualified appraiser.

Can I ask questions before buying?

Absolutely. Each listing includes a “Contact Seller” button, feel free to ask about the condition, origin, dimensions, shipping, or anything else you’d like to know.

Can I make an offer or negotiate the price?

Some sellers are open to reasonable offers, particularly for multiple items or bundled purchases. While we don’t currently offer a built-in “make offer” feature, you can message the seller to discuss pricing.

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure digital wallets (e.g Stripe). Payments are processed safely through our encrypted checkout system.

📦 Shipping & Delivery

Who handles shipping?

Shipping is managed directly by each seller through goshippo. All relevant details including cost, method, dispatch time, and delivery window are visible on the product page. For bulky or fragile items, sellers may use white glove or specialized freight services.

Do sellers offer international shipping?

Not yet, but Pastel has plans to expand across the borders soon.

How long does shipping take?

Delivery times vary based on location, courier, and item type. Domestic orders may take 2–7 business days. Sellers will provide tracking information once your item is shipped.

Will my item be insured during shipping?

Most sellers insure valuable or fragile items. If you're purchasing a high-value piece, we recommend confirming with the seller that insurance is included.

What if my item arrives damaged?

Please take photos of the packaging and item, and contact the seller within 48 hours. Many sellers are willing to file insurance claims and offer a refund or replacement where applicable. If the seller is unresponsive, our support team will assist you.

🔄 Returns & Disputes

Can I return an item?

Return policies vary by seller. Some accept returns within a certain period, while others list items as final sale. Please check the return terms listed on the product page before buying.

What if the item I receive isn’t as described?

If your item significantly differs from the description (wrong size, damage not disclosed, wrong item), contact the seller first. If the issue isn’t resolved, Pastel will step in to mediate and protect your purchase.

🛒 Selling on Pastel

Who can sell on Pastel?

Pastel is open to individuals, shop owners, dealers, and collectors who offer authentic vintage or antique items. We review every new seller application to maintain high standards for quality and trust.

What kinds of items can I sell?

We accept: Home decor (pre-2000) Vintage fashion and accessories Art and prints Makeup items (pre-2000) Collectibles and curiosities Lighting, mirrors, ceramics, clocks, and more Items must be at least 20 years old, and clearly described.

How do I create a store?

Apply through our Join waiting list page. Once approved, you can create a personalized storefront, upload items, and set shipping policies. You’ll also receive a unique store link to share directly with your audience.

What are the fees for selling on Pastel?

We charge a small commission on each sale (no monthly subscription or listing fees). The commission helps us operate the platform, support transactions, and offer marketing tools to sellers. Full details are listed on our seller terms page.

Do I have to promote my store myself?

While Pastel promotes high-quality listings across social media and editorial features, many of our most successful sellers drive traffic through their own channels (Instagram, newsletters, etc.). Each seller gets a direct store link with no platform distractions, so buyers stay in your world, not your competitors’.

How and when do I get paid?

Payments are processed after the buyer confirms delivery or after a holding period. Funds are deposited securely into your connected bank account.

🎨 Community, Trust & Support

How does Pastel ensure trust between buyers and sellers?

Every seller is vetted. Listings are manually reviewed for clarity and accuracy. We encourage full transparency in descriptions, and buyers can rate sellers to build public trust. In disputes, Pastel acts as a neutral mediator.

Can I report a suspicious listing or seller?

Yes. Use the “Report Item” button on the listing or email us at [email protected]. We take reports seriously and may suspend sellers who violate our terms.

I need help. Who can I talk to?

Our support team is here to help. Email [email protected] with your order number or inquiry. We aim to respond within 1–2 business days.